Airline Catering

We are a proven world leader in the aviation catering industry, operating the largest flight catering facility in the world.

Emirates Flight Catering provides in-flight catering and support services to over 130 airlines across the globe from its two catering units at Dubai International Airport.

Combined, the two units make up a truly impressive facility. They span 88,000 square metres and incorporate the highest level of automation available to airline catering facilities, including a 2.55km-long electric monorail which transports meal carts, and a conveyor system for transferring clean items from the equipment cleaning area to the production kitchen for food plating and then on to the operational areas for flight packing. The facilities also feature a vacuum waste system with pipes over 600 metres in length. Both facilities feature the latest systems in hygiene, energy saving and automated food production equipment.

The technologically advanced catering facility, EKFC1, is dedicated to the flights of Emirates–servicing an average of 236 Emirates departures daily. The team at EKFC1 delivers the best Dubai has to offer in fine dining and on one of the world’s youngest aircraft fleets.

The EKFC2 facility services all other airlines landing and departing from Dubai International Airport and Al Maktoum International Airport. This includes flydubai and 128 additional airline customers. In addition to legacy commercial carriers, EKFC2 services private aviation and VIP flights. With a multitude of different menus and dining concepts offered onboard by our airline customers, diverse menu designs and delivery to each airline customer's specification is a testament to the skills of the Flight Catering teams.

Our EKFC2 facility provides food and beverage services to the majority of airline hospitality lounges located at Dubai International Airport’s concourses. This includes the multiple award winning Emirates lounges.

A new five storey unit was recently added to the EKFC2 facility to house full-fledged Bakery and Commissary sections. With current daily production of 500,000 bakery items, a daily protein and vegetable turnover of 20,000kg each, the Bakery and Commissary sections are on-track to be the largest of their kind under the same roof.

We employ over 10,000 staff including chefs experienced in every culinary tradition, from sushi for Japanese routes to regional curries for flights to the Indian sub-continent, and every cuisine in between. In fact, our team of international chefs comprise 52 different nationalities, each bringing their years of culinary expertise to the customer.

We operate 24 hours a day, 365 days a year and provide full in-flight catering services, with each meal meeting the exact requirements specified by our customers.

Ancillary Services

  • Duty Free Sales Handling
  • Bonded and Dry Store supply and service
  • Airline Equipment / Inventory Control / Handling / Clearance
  • Passenger Amenities
  • 24 hour Laundry Service
  • Reading Material Supply and Distribution

Support Services

  • A fully equipped Food Analysis Laboratory on site
  • A fully documented Food Safety System is in place supported 24 hours a day by a Food Hygiene and Safety Department
  • A Quality Assurance Department implements and maintains a Quality Management System in accordance with ISO 9001:2008 International Standards
  • In-house Training Department where all staff are trained in various levels of food safety and hygiene including personal development courses and customer service
  • Security: 302 CCTV Security Cameras, Rapiscanner, Electronic Security Gate. All vehicles, food, equipment and employees are screened to / from the facility and airside
  • 24 hour Maintenance Workshop on the premises
  • A transport fleet of 376 vehicles including 195 high loader trucks, 75 specialised high-loader trucks to service Airbus A380 aircraft and 70 ramp vehicles operated by 522 drivers

Certifications

  • HACCP certification
  • ITCA (International Travel Catering Association) Guidelines
  • OHSAS 18001:2007
  • ISO 9001:2008 Quality Management Systems
  • EKFC was the first airline catering unit in the Middle Eastern region to achieve ISO 9000 certification in 1999 for Quality Management System
  • Microbiological Laboratory ISO/IEC 17025 2005 accreditation

Safety

  • A well-established Safety Management System in compliance with OHSAS18001:2007  is in place supported 24 hours a day by Safety Department
  • British Safety Council International Safety Award Winner 2015
    • Received for an exceptional level of health, safety and environmental performance, and the effectiveness of Occupational Health and Safety Management Systems. 
  • Safety Million Man Hour Award – 2015
    • Dubai Airports Health, Safety and Environment Excellence Awards, 8 December 2015 - Dubai Airports Health, Safety and Environment Excellence Awards for Safest Million Man Hour 
  • British safety council award - 2015
    • British safety council international award for EKFC 2015 safety performance.