Airline Catering

We are a proven world leader in the aviation catering industry, operating the largest flight catering facility in the world.

Emirates Flight Catering provides in-flight catering and support services to over 100 airlines across the globe from its catering units at Dubai International Airport.

All airline and airport production, operational and supply chain processes are now consolidated in the EKFC East Wing and EKFC West Wing facilities (formerly known as EKFC 1 & EKFC 3).

Combined, the units make up a truly impressive facility. They span 174,000 square metres and incorporate the highest level of automation available to airline catering facilities, including a 4.2km-long electric monorail which transports meal carts, and a 2.4km-long conveyor system for transferring clean items from the equipment cleaning area to the production kitchen for food plating and then on to the operational areas for flight packing. The facilities also feature a vacuum waste system with pipes over 600 metres in length. Both facilities feature the latest systems in hygiene, energy saving and automated food production equipment.

The technologically advanced catering facility, EKFC West Wing, is the brand new premium facility that is dedicated to all Emirates Premium Class servicing, for over 250 flights per day. Furthermore, EKFC West Wing provides over 10,000 meals per day for the airport lounges, which requires an average of 6 tonnes of raw materials per day. The EKFC West Wing team deliver the best Dubai has to offer in fine dining and on one of the world’s youngest aircraft fleets.

The EKFC East Wing facility services all other airlines landing and departing from Dubai International and Al Maktoum International Airports. This includes flydubai and over 100 airline customers. In addition to legacy commercial carriers, EKFC East Wing services private aviation and VIP flights. With a multitude of different menus and dining concepts offered onboard by our airline customers, diverse menu designs and delivery to each airline customer's specification is a testament to the skills of the Flight Catering teams.

The EKFC East Wing facility provides food and beverage services to 19 airline hospitality lounges located at Dubai International Airport’s concourses and DWC.

Our five-story CCU facility was also recently added to EKFC East Wing to house full-fledged bakery and commissary sections. With current daily production of 500,000 bakery items, a daily protein and vegetable turnover of 20,000kg each, the bakery and commissary sections are on-track to be the largest of their kind under the same roof.

We employ over 11,000 employees including chefs experienced in every culinary tradition, from sushi for Japanese routes to regional curries for flights to the Indian sub-continent, and every cuisine in between. In fact, our team of international chefs comprise 58 different nationalities, each bringing their years of culinary expertise to the customer.

We operate 24 hours a day, 365 days a year and provide full in-flight catering services, with each meal meeting the exact requirements specified by our customers.

Ancillary Services

  • Duty Free Sales Handling
  • Bonded and Dry Store supply and service
  • Airline Equipment / Inventory Control / Handling / Clearance
  • Passenger Amenities
  • 24 hour Laundry Service
  • Reading Material Supply and Distribution

Support Services

  • A fully equipped Food Analysis Laboratory on site
  • A fully documented Food Safety System is in place supported 24 hours a day by a Food Hygiene and Safety Department
  • A Quality Assurance Department implements and maintains a Quality Management System in accordance with ISO 9001:2008 International Standards
  • In-house Training Department where all staff are trained in various levels of food safety and hygiene including personal development courses and customer service
  • Security: 302 CCTV Security Cameras, Rapiscanner, Electronic Security Gate. All vehicles, food, equipment and employees are screened to / from the facility and airside
  • 24 hour Maintenance Workshop on the premises
  • A transport fleet of 424 vehicles including 295 high loader trucks, 89 specialised high-loader trucks to service Airbus A380 aircraft

Certifications

  • HACCP certification
  • ITCA (International Travel Catering Association) Guidelines
  • OHSAS 18001:2007
  • ISO 9001:2008 Quality Management Systems
  • EKFC was the first airline catering unit in the Middle Eastern region to achieve ISO 9000 certification in 1999 for Quality Management System
  • Microbiological Laboratory ISO/IEC 17025 2005 accreditation

Safety

  • A well-established Safety Management System in compliance with OHSAS18001:2007  is in place supported 24 hours a day by Safety Department
  • British Safety Council International Safety Award Winner 2015
    • Received for an exceptional level of health, safety and environmental performance, and the effectiveness of Occupational Health and Safety Management Systems. 
  • Safety Million Man Hour Award – 2015
    • Dubai Airports Health, Safety and Environment Excellence Awards, 8 December 2015 - Dubai Airports Health, Safety and Environment Excellence Awards for Safest Million Man Hour 
  • British safety council award - 2015
    • British safety council international award for EKFC 2015 safety performance.